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National WFM & Operations Lead for Service Excellence

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: theforum.social - jobboard
Full Time position
Listed on 2026-01-11
Job specializations:
  • Management
    Program / Project Manager
  • Business
Job Description & How to Apply Below
A national workplace advisory service is seeking a National Operations Service Manager to lead a team focused on enhancing their Advice Services. This role involves forecasting, scheduling, and improving operational processes to ensure that service delivery meets required standards. You will work collaboratively with various stakeholders while driving initiatives for continuous improvement. The ideal candidate will have experience managing resources in a contact center environment and utilizing Workforce Management Systems.
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