Category Manager

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Job Title:

Category Manager (Retail FM)

Location:

Glasgow (Hybrid–4 office days, 1 WFH)
Contract Type:
Permanent

Working Hours:

40 Hours Per Week
Salary:
Competitive salary (depending on experience) + Car/Car Allowance + Annual Bonus, 33 Days Holiday, Private Pension & Benefits (including Private Health Care, Life Insurance, Employee Discounts).

An exciting opportunity has emerged for an experienced Category Manager to join our company, working with one of our major UK retail clients. The role involves managing supplier relationships, negotiating contracts, and collaborating with internal stakeholders to meet City and Client objectives while ensuring cost efficiency, quality, and supplier reliability.

• Manage all supplier relationships and contract delivery for allocated suppliers.
• Build strong engagement and trust with City’s customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance.
• Support category strategy development.
• Create and oversee a regular supplier audit regime to assure City and its customers of suppliers’ compliance regarding health and safety and other key compliance aspects.
• Work with customers to set annual budgets and ensure alignment within the wider procurement team to deliver the schedule of services in line with budget.
• Act as an escalation point for all supplier‑related issues.

• Work with the wider procurement team to ensure contract charges are accurate and aligned to the services delivered. Review over‑ or under‑spend with finance and procurement, supporting budget preparation where required.
• Positively impact the P&L of the company through the delivery of in‑contract savings.

• Will not have direct reports but will collaborate with a wide group of stakeholders including the client, wider procurement team and field operations.

• 5 years’ experience of working within a procurement or supplier management environment.
• CIPS qualification or equivalent.
• Knowledge of the retail and hospitality or customer service industry (preferred, not essential).

• A working knowledge of the maintenance service within the FM industry is preferable, with previous experience in a multi‑site contracted environment desirable.

• Strong commercial and supplier management experience and capability.
• Ability to collaborate with disparate teams.
• Strategic and procurement process mindset.
• Ability to build, nurture and grow relationships with suppliers and customers.
• Credibility to deliver a successful SRM programme.
• Strong analytical and problem‑solving skills.
• Ability to critically challenge.
• Understanding of contracts and the key service deliverables within contracts.