Customer Service Team Leader

Tesco Insurance
• Glasgow
• Permanent
• Apply by 13-Feb-2026
About the role

Serving our customers, communities, and planet a little better every day.

Customer Service Team Leader| Part Time (24 Hours)

Work Level: 1

Location:
Glasgow (Office Based)

Shift pattern:
Monday 12pm-8pm, Tuesday 2pm-8pm, Friday 2pm-8pm & Sunday 9am-2pm?

Starting Salary:
From £36,000 FTE (pro‑rata for part‑time hours) + competitive benefits.

Closing Date:
12th February 2026 at 5pm

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

• Taking care of c.12 colleagues to ensure they can be at their best to service our customer & committed to building a strong team and offering support and motivation.
• Motivating and developing colleagues based on their individual needs.
• Overseeing that the service to our customers is as we expect.
• Looking for opportunities to continually improve how we support colleagues and customers in what we do.
• Ensuring colleagues follow our policy and process - always meeting our quality expectations.
• Continually embedding and developing a positive culture across our teams.
• Reviewing and understanding more about what our customers' needs and how we're meeting these needs daily.

• Customer service experience & leadership experience.
• Experience of managing and coaching a successful team, with ability to give honest and constructive feedback.
• A proven track record of providing and driving excellent customer service.
• Evidence of supporting and developing self and others.
• Strong communication skills and customer focused.
• Excellent time management.
• Continuous improvement. Finding opportunities to drive improvement in processes & services.
• Completing risk assessment and quality measures.
• Ability to learn new systems and processes.

If you don't tick all the boxes but feel you have some of the relevant skills we're looking for, please apply and we're happy to have a conversation with you.

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews are expected to be held from February 2026.

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll…