Content Designer - Consultant - Digital Excellence

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As a Content Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user‑centred design, critical thinking, problem solving and designing and building digital services and products.

You will champion inclusive design practices throughout our project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.

• Identify and build strong relationships with clients across projects, influencing and collaborating with them on the content
• Create and iterate accurate user‑centred content to a high standard that meets user needs
• Use analytics data, user feedback and user research to identify the needs of users and map user journeys
• Make complex language and processes easy to understand
• Bring new ideas and challenge the status quo
• Be an advocate for user‑centred design, iterative and agile approaches.

• Strong understanding of user‑centred design principles and best practice
• Experience working in multidisciplinary Agile teams to design and deliver user‑centred services
• Experience of designing content for diverse users including accessibility and assisted digital needs
• You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
• Experience working with relevant accessibility standards and legislation, such as the Web Content Accessibility Regulations (WCAG)
• Experience writing inclusive content in plain English
• Good communication and stakeholder management skills

• Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function to private sector clients
• Certifications in accessibility (CPACC, WAS, CPWA) or working towards
• Experience testing and auditing assistive technology (JAWS, Dragon, Zoom Text) and accessibility features for Windows and macOS
• Certification and/or qualifications in Service Design or Design Thinking
• Experience in running training around Service Design or Design Thinking
• Experience managing and leading high performing teams
• Experience working with various tools such as Miro, Mural, Teams, Power Point

We are delighted to have received the Glassdoor Best Places to work UK accolade for 4 consecutive years. To see what it's like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.

• You’ll gain exposure to high‑profile transformations and gain hands‑on exposure to leading technologies.
• Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin,…