ICT Officer

Queens Cross is a community-based Housing Association with a clear vision: excellent housing in vibrant communities. Guided by our values of respect, integrity and aspiration
, we’re proud to provide nearly 4,500 homes across north Glasgow, stretching from the city centre along both sides of the Forth and Clyde Canal. Our diverse housing stock includes flats, deck‑access properties and traditional Glasgow tenements, all supporting strong, connected neighbourhoods.

Department: Finance and Corporate Support

Section: ICT and Digital Business

Salary: Grade 6, £36,517 - £39,948 (from April 2026)

Contract: Full‑time, Permanent

Hours: Monday - Friday, 35 hours per week

Queens Cross Housing Association is an award‑winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace).

The Queens Cross ICT Team are responsible for the maintenance and development of the Association’s ICT infrastructure, systems, capability and digital solutions. We make sure our network is secure and in line with best practice and industry standards. We work in partnership with internal and external stakeholders, to guide and advise on the potential of new applications and technologies for adoption to support digital transformation.

Our ICT Officers are a key part of the department and support the provision of a customer‑focussed ICT service, providing first and second line helpdesk support to around 250 end users. They also support both the maintenance and development of our ICT infrastructure, capability, and solutions.

As part of our digital strategy, we are beginning the process of adopting a cloud‑first approach, beginning with Microsoft SharePoint and we are looking for someone with experience of SharePoint Administration.

• Be an analytical thinker, used to resolving complex issues involving discussion with colleagues to provide solutions. You will be able to investigate complex inter‑related systems, identifying issues and providing solutions or improvements to these systems.
• Be able to manage helpdesk operation by prioritising, resolving and escalating faults and you’ll monitor and use helpdesk data to track trends, produce reports and develop pro‑active support and solutions based on that information.
• Monitor and control the performance of the core ICT infrastructure and ensure actions taken maximise delivery of an efficient service to end users while protecting the security of corporate data.
• Be responsible for the secure backup of corporate data and systems.
• Contribute to planned maintenance and update programmes.
• Prioritise and control your workload.
• Be an excellent communicator, comfortable with interacting with all levels of colleagues across a business.

• Design, development and administration of Microsoft SharePoint.
• Responding to issues raised on a helpdesk system.
• Managing the maintenance, modification, and installation of ICT equipment.
• Providing project support for software introduction and upgrades.
• Administering user accounts, maintaining records and ensuring end‑user security.
• Contributing to planned maintenance and update programmes.
• Windows 11 installation and support.
• Microsoft 365 administration, esp. Entra/Azure.
• Active Directory administration.
• Microsoft Server 2019 and 2022.
• Coaching and supporting colleagues.

• Azure Files

This vacancy will close at 5:00pm, Tuesday 24th March.

• Sign in to our QC Job Board and create an account.
• Click Apply and complete your online profile.
• Upload an up‑to‑date CV with any employment history gaps clearly explained.
• Include a short introductory statement outlining why you’re applying and how you meet the essential criteria of the role.
• Add any relevant qualifications or training.

We will aim to update applicants within 7 working days of the advert closing date.