IT Support Engineer

A well-established organisation in Glasgow is looking for an IT Support Engineer to join the IT team (hybrid).

This is an exciting opportunity to provide high-quality first and second line support to internal users, helping to ensure the smooth operation of business-critical systems and a great end-user experience.

You’ll be at the heart of the organisation’s day-to-day IT operations, acting as a go-to expert for technical support across desktops, laptops, mobile devices. From onboarding new starters and provisioning equipment to diagnosing complex faults and resolving incidents, you’ll take real ownership of issues from start to finish. You’ll monitor and respond to alerts across modern security and cloud platforms such as Sophos, Zscaler, Azure and Microsoft 365, ensuring systems remain secure, stable and efficient.

Working both on-site and remotely, you’ll collaborate with colleagues and third-party suppliers to troubleshoot issues, maintain hardware and software, and continuously improve IT services. This is a hands‑on, varied role where no two days are the same so it’s ideal for someone who enjoys problem‑solving, supporting people and making a visible impact.

You’ll be a confident and customer‑focused IT support professional who thrives in a busy support environment. You’ll be comfortable managing your own workload while working collaboratively as part of a wider team, and you’ll deliver a professional service to users with varying levels of technical ability.

• An IT‑related qualification and/or relevant higher education
• Hands‑on technical support experience
• Experience supporting Microsoft‑based environments
• Experience working with / in an Azure environment
• Strong troubleshooting, communication and organisational skills.
• Valid UK drivers’ licence and vehicle (occasional travel to sites)

This role comes with a salary up to £35,000 + benefits and offers hybrid
working in Glasgow (1/2 days in office). The office is a short walk from a train station and has onsite parking so is easy to get to.

If this sounds interesting,
please
apply or contact Matt Mac Alpine.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.