Network Team Lead - FTC

About the role

The Global Network team provides Network services to Ashurst.

The Network team manage LAN and WAN technologies, in addition to firewall and internet access solutions.

This role is key in managing and leading the Network Team to ensure the successful delivery of our services and support within the organisation. Working closely with other Team Leaders in IT, in particular within the Platforms pillar (Cloud, Infrastructure, Security Operations), this role will focus on people management, ensure processes are adhered to, and our BAU, Jira backlog and project tasks are prioritised and allocated.

Strong coordination and stakeholder management skills are essential to deliver and improve our services.

This role reports to the IT Global Network Manager.

• Supervision and Support:Overseeing the daily activities and performance of team members.
• Resource Allocation:Working with the Infrastructure Manager, ensuring that work and initiatives are assigned based on team members' skills and workload capacity.
• Performance Monitoring:Tracking individual and team performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), ensuring SLAs are achieved or exceeded.
• Motivation and Development:Providing guidance, feedback, and support to team members to enhance performance and foster professional growth.
• Training and
  
  Coaching:
  
  Identifying skill gaps and arranging training opportunities to enhance team members' capabilities.
• Performance Reviews:Conducting regular 1-2-1 meetings with team members to discuss performance, provide feedback, and set development goals.
• SLA Adherence:Ensuring that team activities align with SLAs and stakeholder expectations, and addressing any deviations promptly.
• Process &
  
  Risk Management:
  
  Ensure team adheres to security, change and operational processes. Identifying potential risks and dependencies, and taking proactive measures to mitigate them.

• Service Delivery:Ensuring that the team delivers high-quality services and meets stakeholder expectations consistently.
• Change Management:Ensuring changes to systems are implemented smoothly and do not negatively impact services or users.
• Continuous Improvement:Promoting a culture of continuous improvement, identifying opportunities to streamline workflows and enhance service delivery.

• Scrum Master Role:Facilitating Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
• Prioritisation:Helping the team prioritise tasks and manage workloads effectively within Agile frameworks.
• Adaptability:Encouraging flexibility and responsiveness to change, iterating on processes and deliverables based on feedback.

• Stakeholder Engagement:Acting as a point of contact between the team and stakeholders, ensuring clear communication of project status and outcomes.
• Team Communication:Facilitating open communication within and across the wider IT teams to foster collaboration and resolve issues efficiently.

We are looking for a highly motivated individual with the following skills and experience:

• Strong team leader and people management skills, preferably gained in a global organisation.
• Managing escalations to a satisfactory outcome.
• Experience delivering BAU initiatives and small internal projects using agile methodologies.
• Experience managing continuous improvement.
• Excellent communication skills, both verbal and written, along with a track record of establishing and maintaining effective relationships and collaborating with stakeholders.
• Strong organisational skills and comfortable working in a fast-paced environment.
• Demonstrated ability to take initiative and problem‑solve.
• Remains calm under pressure, has the confidence to elevate issues or flag risks that may surface.
• Experience in working in a global environment and across multiple time‑zones.
• Experience working with Jira, ITSM tools such as Cherwell and Service Now and the MS Office suite.

• Experience and/or qualifications in Agile project management and delivery methodologies, eg Agile
  
  PM, Scrum, Scaled Agile.
• Understanding of basic networking principles and cloud networking technologies would be an advantage.