EUC Engineer

Job Purpose

We are seeking an EUC Engineer with a deep passion for modern, cloud‑native technology. You are an innovator who will lead the design and maintenance of our End‑User Computing environment, with a primary focus on Microsoft Intune. Your mission is to develop and manage a highly functional, stable, and secure device ecosystem for our global user base, driving our transition from legacy tools to a modern management framework.

This role is key to standardizing our device provisioning, security, and management processes to ensure a consistent, high‑performance experience for all RWS employees.

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7,500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms. With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

• Lead Intune Environment Management:
  Architect, deploy, and manage the full lifecycle of Windows, macOS, iOS, and Android devices using Microsoft Intune.
• Modern Provisioning:
  Design, implement, and maintain zero‑touch provisioning workflows using Windows Autopilot and Apple Business Manager.
• Policy & Compliance:
  Develop, test, and enforce device configuration profiles, endpoint security policies, and compliance policies within Intune to meet business and security requirements.
• Application Management:
  Manage the packaging and deployment of applications, updates, and patches via Intune, ensuring seamless delivery and version control.
• Endpoint Analytics & Reporting:
  Proactively monitor device health, performance, and compliance using Intune's Endpoint Analytics and reporting features, and troubleshoot issues to maintain a stable environment.
• Technology Assessment:
  Evaluate new hardware and emerging EUC technologies to ensure compatibility and integration with our Intune‑first strategy.
• Security & Hardening:
  Implement and maintain endpoint hardening standards, access control policies, and security configurations in close collaboration with the cybersecurity team.
• Documentation:
  Create and maintain comprehensive documentation for system architecture, standard operating procedures, and user guidance related to our Intune‑managed environment.

• Expert‑Level Intune Knowledge:
  Proven, hands‑on experience managing a large‑scale enterprise environment with Microsoft Intune. This must include:
  • Windows Autopilot:
    Expertise in configuring and troubleshooting Hybrid and Azure AD Join scenarios.
  • Configuration & Compliance:
    Deep understanding of creating and deploying Configuration Profiles, Compliance Policies, and Conditional Access policies.
  • Application Deployment:
    Advanced skills in packaging (Win
    32, LOB) and deploying applications, including script‑based installations.
  • macOS & Mobile Management:
    Strong experience enrolling and managing macOS, iOS, and Android devices.
• Azure & Identity:
  Strong knowledge of Azure Active Directory (AAD), including device identity management, and experience with Microsoft 365 applications and services.
• Operating Systems:
  In‑depth technical knowledge of modern operating systems (Windows 10/11, macOS).
• Scripting & Automation:
  Proficiency in scripting languages (especially Power Shell) to automate…