IT Support

Overview

Job: IT Support

Location:

Glasgow City Centre

Hours:

Monday-Friday, 09:00-17:00 (35 hrs).

Pay: £21.90 per hour.

Some out-of-hours work and occasional overnight stays may be required for installations.

Driving:
Full driving licence required. Pool car and duty travel pass available.

Reporting to the Infrastructure Manager, this role provides field support for the rollout of SD-WAN across the estate, along with general network support and project assistance.

• Schedule and attend onsite meetings with SD-WAN suppliers and circuit providers (BT/Virgin).
• Support hardware logistics: delivery, movement, and storage.
• Perform basic configuration of network hardware (switches, SD-WAN routers).
• Maintain comms cabinets, replace faulty kit, and tidy cabling.
• Survey and document site IT systems.
• Assist the Networks team with BAU fault investigations.
• Ensure network performance, security, and availability.
• Support IT projects of varying scale.
• Manage suppliers to meet delivery deadlines.
• Complete RAMS where required and carry out QA checks on completed works.
• Provide general IT business support when needed.

• Proven experience delivering IT projects.
• Strong understanding of IT infrastructure, especially IP networking.
• Experience with fibre and copper cabling and related fault-finding.
• Good communication, organisation, and interpersonal skills.
• Able to work independently across multiple and remote sites.
• Full driving licence.

• Knowledge of railway operational environments.
• Experience with RAMS and civils documentation.
• COMPTIA Network+ certification.
• VOIP telephony experience.
• SD-WAN knowledge.
• ITIL Foundation certification.

Please submit your CV and I will be in touch.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.