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Technical Support HelpDesk/Support IT Support

Product Support Engineer - SaaS & Shopify CSAT Lead

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: LoopWork
Full Time position
Listed on 2026-02-24
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A dynamic tech company in Glasgow is seeking a Customer Support Specialist to enhance customer experiences through various communication channels. You will resolve product queries, troubleshoot issues, and strive to maintain high customer satisfaction scores. The ideal candidate has 1-3 years of experience in customer support, a bachelor's degree in a tech-related field, and strong problem-solving and communication skills. This role includes technical troubleshooting for the Shopify platform, aiming to improve support processes.
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