Technical Support Specialist

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For over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe.

Celeros Flow Technology is looking for individuals with a voice and a vision. We embrace change, diversity and promote new ways of looking at old ideas. We seek talented professionals to join our world‑class team of innovators in a global, collaborative & multicultural environment, where you will be challenged, supported, and inspired to be extraordinary.

The Technical Support Specialist is responsible for managing the lifecycle, troubleshooting and resolution of incidents and requests for all our global business PC based applications and technologies. The incumbent will be based at our Cathcart site and part of our global Celeros Flow Technology IT team.

• Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working.
• Work within a team environment across the enterprise
• Resolves incidents and fulfils service requests with high level of customer service.
• Prepare and maintain KDs for services in scope.
• Provide support, guidance & training to other IT staff when required.
• Participate in testing for introduction of new or improved services.
• Develop knowledge base and expertise around BU application/solution portfolio.
• Provides local hands‑on services for networks, servers, printer etc. as required
• Experience in supporting and participating in projects.
• Experience handle tasks like SSO, MFA, endpoint management, and support for mobile/remote users.
• Experience in iPhone support and management.

• Sound expertise with windows-based desktop, hardware, software, networking and peripherals including, but not limited to, Microsoft O365 products, desktops, laptops, VPN, printers, video conferencing, telecommunications devices / monitoring tool including mobile devices, local area network, etc.
• Good knowledge of working with a Service Desk tool Ivanti Neurons and the ITIL processes
• Excellent Time‑Management Skills with the ability to catalogue and prioritise appropriately competing responsibilities.
• Strong trouble shooting and analytical skills.
• Broad base of desktop tools and application run time environments (Java, C++, VB, etc).
• Take‑charge individual with lots of energy & initiative. Provide ownership.
• Adept at understanding and learning multiple technologies.
• Excellent customer service skills and customer focus.
• Ability to effectively prioritise and execute tasks in a high‑pressure environment.
• Must be highly self‑motivated, self‑directed, exhibit strong initiative and be attentive to detail.
• Good English verbal and written communication skills with the ability to present ideas in a user‑friendly language.
• Flexibility to travel within defined region to support upgrades, maintenance, projects as required.

• Experience with communicating with business at all level building/maintaining relationships
• 3-5 years of experience in a related position in a corporate environment
• BE/B.Tech in CS/IT or BCA/MCA/M.Sc.
  
  -IT in regular course from recognised university and institute
• Experience with Desktop, LAN and telecommunications devices including mobile devices

• Prior experience supporting executives and/or working in a professional environment
• Microsoft, A+
• ITIL

You must have valid right to work in the UK and be able to obtain security clearance to apply for this role.

• Opportunities to develop
• Bonus
• 33 days holiday (inclusive of bank holidays)
• Holiday buy and sell
• Pension
• Life Cover
• Employee Assistance Program

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be…