Operational Resilience Specialist

Business Unit: Operational Resilience Technology
Salary range: £40,000 - £50,000 per annum DOE
Location:Hybrid - Occasional travel to a UK Virgin Money Hub when required
Contract type:– Fixed Term – (end date 31/12/2026) - Full Time

We’vean opportunity within

Operational Resilience Tech, for an Operational Resilience Specialist. It may not be an exciting title, butit’san exciting role!

You’llwork in the Operational Resilience Team(Ops Res) reportingintothe

Ops Res Framework  Manager, working primarily on supporting the delivery of the Disaster Recovery (DR) testing plan.

You mayalsobe involved inwider team activityacross

Ops Res, Operational Continuity in Resolution (OCIR),andscenario testing.

In short,DRtesting is the process of verifying that a bank’s critical systems, applications and data can be restored effectively following an outage or disruptive event.

Testing is performed using structured methods — from walkthroughs and desktop assessments through to full technical failovers. The goal is tovalidatethat requiredobjectivesare met,weaknesses are identified,and that recovery plansremainaccurateand up to date.

This role cuts across multiple areas of the Bank sowe’relooking for self-motivated, proactive individuals who havegreat communication skills and who are ready to make a real difference. This isa great opportunity to broaden your experience in Operational Resilience/ Disaster Recovery and build your network across the Group.

• Supporting the development, maintenance and improvement ofDRplans,runbooksand test documentation in line with bank policies and regulatory standards.
• Coordinate with service owners,SMEsandthird-party relationship managerstomaintainan accurate
  
  DR scope across allinscopeassets and Important Business Services (IBS).
• Support creation of DR testing calendars, assigning test types (desktop assessments, full failovers etc) according to asset criticality.
• Lead, coordinate or support execution of DR tests, guiding technical teams through recovery steps and monitoring progress against expected outcomes.
• Manage communications during tests, including status updates, incidentescalationand stakeholder briefings.
• Out of hours (OOH) workingmay berequiredto support / coordinate DR testing(paid as overtime or taken as time in lieu with agreement of People Leader)
• Providing SME support to stakeholders across the Group on activities that couldimpacton premises, technology, information,peopleor 3rd parties relating to important business services.
• Coordinationofmonthlyreports
  -collating,analysing and summarising of operational resilience findings to create a holistic view of operational resilience across the Bank.
• Supporting with the management of the Operational Resilience risk profile, including Control Assessments and reporting
• Supporting the development and implementation of Operational Resilience activities, prioritising the needs of various stakeholders both within and out with VM (e.g. Regulatory expectations) while ensuring resource and operational challenges are managed.
• Maintaining the banks’ Operational Resilience Framework ensuring itremainscompliant, in line with the latest FCA and PRA guidance, and that we are continuously improving.
• Working with colleagues across the business to ensure Operational resilience has a positive contribution to VM’s performance by supporting the effective running of anyappropriate Operational Resilience forums.
• Actively seeking process improvements to drive quality and efficiency as well as identifying, owning, and resolving any risk issues.
• Supporting theintegration and alignment of Virgin Money and Nationwide policy and process

• Disaster recovery planning and testing or relevant business /technical experience
• Experience communicating or presenting at different levels.
• Experience of analysing and interpreting information topresent back to stakeholders.
• Ability to cope with multiple priorities in a rapidly changing and dynamic environment.
• Experience working with different teams who may havediffering priorities.
• Knowledge of Operational Resilience regulations, the areas within operational resilience and how theseoperatein the Bank.
• Proven…