IT Support Engineer

Overview

Major IT have partnered with a global player in the FMCG and Food Manufacturing business. This client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support the client’s 3 core sites in Glasgow, Scunthorpe and Burton.

The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with internal teams including close collaboration with the IT manager based at the Burton office.

This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additionally, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. The client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLAs.

It would also be valuable to hear from candidates with core networking exposure of CISCO and DNS/DHCP knowledge.

• Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week.

25 Days Annual Leave + 8 public holidays
Standard Pension Scheme
Ongoing Training & Development
Industry certifications CCNA or Network+