More jobs:
2nd Line Support Engineer
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-01-15
Listing for:
Armstrong Talent Partners
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
My client delivers comprehensive IT solutions that keep your business connected, secure, and future-ready.
The team provides hands‑on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs.
We are now looking to add an experienced 2nd Line IT Support Technician to our Glasgow team.
Key Responsibilities:- Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments.
- Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery.
- Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems.
- Carry out telecoms tasks such as applying call diverts, updating holiday messages, managing number changes, and performing line checks.
- Liaise with third-party providers such as BT Openreach for fault logging, updates, and coordination.
- Assist with user onboarding/offboarding, device...
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×