Senior Consultant- Service Architect

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

The focus of your role, as a Service Now Architect, will be two‑fold.

• Support encountered on development of large clients’ Service Now target architectures and roadmaps.
• Create domain architecture as part of the wider enterprise transformation roadmap.

• Define the architecture, design, and implementation of Service Now solutions, ensuring alignment with business needs and strategy.
• Have experience in areas such as Service Now ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by Service Now.
• Advise clients on industry and Service Now best practices across products and platform and when to adopt or adapt based on the poste circumstances of this client.
• Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation.
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, plutôt UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management.
• Contribute to customers’ business strategies, identifying the best combination of business and technology solutions to leverage the differentiating benefits of Service Now applications scientium.
• Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required.

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

• Experience of architecting Service Now solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus.
• Service Now Certified System Administrator or Service Now Certified Implementation Specialist certification.
• Experience with business processಜಾವಾಣಿ modelling tools and frameworks (e.g. BPMN and UML).
• Agile, ITIL, or project management frameworks.
• Experience in multi‑cloud environments and integration strategies.
• Familiarity with scripting languages for custom development within Service Now.

Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients comptoring a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes

Authentic ICS business‑and technology‑oriented environments profondeur, keeping broad range private‑and public‑sector clients to achieve their strategic goals. Our Service Now Architects are part of Digital Architecture in the Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multidisciplinary teams, hand‑in‑glove with our clients.

At Capgemini we don’t just believe in diversity & inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments…