IT Services Technician Manufacturing

General IT Support: Desktop / Network / Server

Industry: Manufacturing

Qualifications: Any relatable Technology Support Qualifications a benefit

Skills: IT Support

Contact Number:

Benefits:

• 25 days holidays (plus stats)
• 4% Pension
• Life x 3
• Free Parking
• Cycle Scheme
• EAP
• Enhanced Family Benefits

Region: West Central Scotland

This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites, therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years.

The Scottish sites operate across Glasgow, Irvine and Cumbernauld. The role is based in the Glasgow site for 4 days per week. Irvine and Cumbernauld will be serviced alternate weeks for 1 day per week.

Role Purpose:

To support desktop applications and platforms within an office and manufacturing environment. The role is both 1st and 2nd line focused but with the added ability to get heavily involved in a number of projects including hardware refreshes, cyber security rollouts, various software/database projects as well as cloud migration.

Key Responsibilities:

• Respond to requests for technical assistance in person, via phone, and helpdesk.
• Assist with diagnosing and resolving technical hardware and software issues.
• Log all helpdesk interactions.
• Follow standard operating procedures.
• Redirect IT issues to appropriate resources.
• Identify and escalate issues requiring urgent attention.
• Create and maintain user accounts in Active Directory and Google Administration console.
• Build and refurbish PCs and laptops as required.
• Other duties and projects as assigned.

Requirements:

• HNC/HND/Degree or equivalent in a computing subject.
• Experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets, and Google Calendar.
• MCP (Microsoft Certified Professional) in Windows 10/11 environment.
• Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server 2003/2008, SQL 2005/2008, and SharePoint 2010 would be advantageous.
• 2-3 years experience in a Helpdesk Support / IT Technician type role.
• Ability to travel to different sites - Full UK Driving licence is required.