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Data Science Manager Data Analyst Business Development

Service Excellence Analytics Lead

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: University of Glasgow
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    Data Science Manager, Data Analyst, Business Development
Job Description & How to Apply Below

Job Purpose

The Service Excellence Analytics Lead is a critical component of the Service Excellence Programme and will lead the analysis and insight to drive improvements in our service provision across University Services. Providing professional, specialised and technical expertise on all aspects of Service Performance data whilst leading advice and guidance to a range of senior University stakeholders. Delivery focus is essential, and the role will require generating ideas, finding solutions and establishing a new Service Excellence data platform that will be used to create University wide impact.

Responsibilities
  • Lead the creation and execution of a data-led strategy to generate actionable insights that drives the Service Excellence Programme, ensuring the programme meets its ambitious goals and targets.
  • Lead the strategic design and development of data solutions for the Service Excellence Programme. This includes setting baselines, tracking key programme goals, and delivering high-impact analyses and insight that directly inform decision-making with senior University leaders.
  • Lead the design and implementation of a comprehensive data model for University Services to support Service Excellence that proactively sources and integrates data from various sources. Engage with senior stakeholders to ensure the data solution effectively supports service improvement initiatives and service assessment insights.
  • Lead the design and implementation of high-value advanced data analysis and visualisation outputs that prioritise and inform decision-making relative to our services' shape, effectiveness and future state.
  • Utilise the insights created to lead options appraisals to help shape Services across the University, aligned to the programme outcomes. Work independently and alongside colleagues to proactively find solutions, share information and progress.
  • Responsible for integrating data sources to create credible and compelling insight with engaging data stories to drive service improvement prioritisation and improvement. Responsible for delivering Service Performance improvement across various delivery areas – including Service Model Design, Comparative Analysis and Dashboard delivery, using specialist technical and analytical skills.
  • Effective partnership and collaboration with senior service leaders, service delivery teams, and end-users to ensure data analyses are tailored to diverse audiences. Lead the insight and opportunity analysis for the Service Excellence Programme, represented in strategic meetings, workshops, and stakeholder engagements across the university.
  • Collaborate across the Planning Insight & Analytics (PIA) function to leverage existing data assets and utilise cutting‑edge technologies for advanced data analysis. Collaborate with central and Service Delivery teams to identify and promote best practices across the organisation.
  • Utilising data to build the prioritisation roadmap for Services and the Service Excellence programme leadership, defining relevant performance indicators, increase student engagement and improve visibility of cost and efficiency.
  • Define effective service delivery in a data sense to highlight areas of high and lower performance. Work independently and alongside colleagues to proactively find solutions, share information and progress.
  • Establish and maintain an up‑to‑date knowledge of the University’s Service Areas and how these are configured.
  • Identify the formulation of any Service Delivery policy changes needed to improve quality and effectiveness of service provision, wherever needed.
    • Knowledge & Qualifications
    • Essential: A1 – Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or:
      Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary / Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s).
    • Essential: A2 – Authoritative knowledge…
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