Service Desk Analyst - SC Cleared
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-01-12
Listing for:
Henderson Scott
Contract
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Candidates MUST have active SC Clearances to apply for this role.
Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely).
1st Line Support duties across windows and iOS environment. 5 days on-site in East Kilbride
Responsibilities- Troubleshoot technical issues reported to Service Desk using available Knowledge Articles
- Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
- Assist with maintenance and contribution of articles to the Service Desk Knowledge Base
- Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
- Keep customers informed on the progress of their Incidents and Service Requests throughout the full life cycle.
If you have active SC level Security Clearance, apply now for immediate consideration.
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