BBC Switchboard Operator

Shift Times:
Monday to Thursday 08:30–17:00 (7.5 hours per day) and Friday 08:30–16:30. 37 hours per week.

Pay Rate: £12.21 per hour

Length of Assignment:
Fixed‑term basis until 30 April 2026

Location:

Glasgow, G51 DE

Please note the role is subject to a three‑week probationary period and we are only able to consider new applicants for this position; previous applicants need not re‑apply.

Based at BBC Scotland’s Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.

The team consists of 10 Operators working different shift patterns, including weekends and bank holidays, and reporting into the Team Leader.

• Provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
• Answer all calls in a professional, courteous and efficient manner and ensure that all calls are connected to the desired destination.
• Perform operators duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.
• Provide cover for sickness and annual leave as and when required, for day and night shifts.
• Update the BBC Concierge Telephone database.
• Record daily handover and ensure colleagues are aware of any events which could impact calls.

To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. The switchboard work is repetitive and routine, and you may be under pressure at peak times. You need to be alert to new problems and occasionally make important decisions. All faults that occur must be reported in a timely manner and escalated as necessary.

The importance and value of the service to the BBC by Mitel cannot be underestimated. You will be professional and efficient at all times.

• Adopt a flexible approach to customer and management requests as required.
• Keyboard skills with working knowledge of PC software packages.
• Good communication skills.
• Previous experience in a Switchboard environment (desirable but not essential).
• Experience working in a customer facing environment (desirable).

Mitel is the market leader in unified communications, trusted by enterprises of all sizes and industries. With decades of experience and a global presence, we’re experts at solving the challenges of staying connected in today’s fast‑paced world. Our proven, resilient solutions ensure your organization communicates securely and is ready for whatever comes next.

Mitel does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge, experience and relevant business requirements.

We are committed to making reasonable adjustments to the application process for people with disabilities.