IT Infrastructure & Continuity Manager

What we can offer you:

• Competitive salary and benefits package
• Participation in our annual bonus plan
• 25 days annual holiday plus 8 public holidays
• Generous pension contributions
• Employee Assistance Programme
• Private Healthcare
• Flexible Benefit Platform
• Life Assurance Cover
• Free on-site car parking
• Agile/Flexible working, where appropriate for the role

We have an exciting opportunity at AGS Airports Limited for an IT Infrastructure & Continuity Manager to join our IT team.

The role will be based at Glasgow Airport.

• Reporting to the Director of IT Infrastructure, the IT Infrastructure & Continuity Manager is responsible for managing and maintaining AGS IT infrastructure and continuity services aligned to internal standards and business requirements through ensuring the integrity and availability of core infrastructure components such as data centres, network and communications systems, and IT service continuity capabilities.
• The role additionally covers interfaces with airport operational technology (OT) and mission-critical systems (e.g., AODB, FIDS, CUPPS/CUSS, BHS/SCADA, access control, CCTV/VMS & Radio), with a focus on safety, resilience and passenger experience.
• The role holder will work collaboratively with both the AGS Cyber Security function to ensure embedded infrastructure remains secure and audit ready against an evolving threat landscape, as well as feed in via the AGS IT Solutions Architect to inform long term capital investment plans and identifying areas in need of improvement.

• Maintain Infrastructure Integrity & Availability
• Lead Continuity & Disaster Recovery Assurance
• Govern Infrastructure Supplier Performance
• Collaborate on Architecture & Continuous Improvement

• Maintain high availability and integrity of AGS infrastructure (data centres, networks, communications, compute/storage) through effective operations, change and lifecycle management;
• Maintain high levels of performance and uptime for IT Infrastructure.
• Support IT operations through the maintenance and oversight of infrastructure integrity.
• Own the IT asset registry and inform obsolescence mitigation plans.
• Act as an escalation point for the Operations & Cyber teams on matters related patch and vulnerability management aligned to agreed SLAs
• Lead P1/P2 infrastructure incident response, post incident reviews and root cause eradication
• Ensure infrastructure and systems changes are secure by design, with ongoing oversight.
• Evaluate risk in the execution of infrastructure change and maintenance activities & represent Infrastructure at CAB.
• Deliver infrastructure implementation requirements as directed by the Solutions Architect or Director of IT Infrastructure.
• Identify estate areas requiring improvement and make recommendations to the IT Infrastructure Leadership team.
• Be the operational contact for matters related to BAU infrastructure escalations.
• Lead capacity planning and performance monitoring across data centre, network, storage and compute.
• As data points become available, work with the Data team to publish dashboards depicting the health of the infrastructure estate

• Own IT infrastructure supplier relationships and commercial governance to assure service performance, value for money and alignment to AGS standards;
• Own IT Infrastructure supplier relationships, including participation in procurement processes, supplier onboarding, SLA/KPI performance, and cost management within budget.
• Ensure supplier SLA governance applicable to IT Infrastructure & Continuity.
• Be a key participant in supplier management across IT Operations, Cyber and Compliance teams to ensure the Infrastructure team’s needs are represented.

• Lead the planning, testing and assurance of business continuity and disaster recovery to meet agreed RTO/RPO and availability targets;
• Own the annual review/testing programme infrastructure for business continuity management and disaster recovery plans.
• Manage continuity testing programme and reporting, tracking actions to conclusion.
• Manage backup system checks (both the inhouse solution and via the outsourced providers) to ensure availability and integrity.
• Maintain a comprehensive, stakeholder-agreed register of BIA and service recovery documents with RTO/RPO objectives for critical/high-priority systems.
• In conjunction with the IT Operations Manager, maintain the departmental systems criticality matrix, agreed with stakeholders and third parties.

• Own actions related to infrastructure risk, audit and compliance activities and maintain policies, standards and secure-by-design controls aligned to internal and external requirements;
• Own IT infrastructure audits, risk management plans and compliance.
• Support the Director of IT Infrastructure with the departmental risk register.
• Conduct risk reviews of new/existing systems…