IT Field Engineer

Overview

Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

• To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
• To perform desk side support to SCC clients as requested
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Be able to do customer rebuilds and configuration to desk.
• Will carry out AV repairs and Printer repairs

• Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
• Server Support Experience Wintel & UNIX
• Data Storage Hardware Break Fix Experience
• Trained in Desktop/Laptop/Printers and Servers
• Network Support Skills Switches , Routers – Cisco / HP etc
• Good knowledge of common software products

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.