Service Asset Configuration Manager

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Business Unit: Technology Operations & Cyber Security, COO
Salary range: £57,000 – £82,000 depending on experience plus amazing benefits
Location: UK Hybrid, with occasional travel to Glasgow / Gosforth hubs

Our Team
An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You’ll lead and inspire the team to deliver the best user experience while following auditable processes and ISO 10007, ISO 19770‑1 and ITIL standards.

You’ll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever‑changing business. You’ll work in conjunction with multiple business units including IT Development & Change and support pools to maintain effective governance, controls and policies and support day‑to‑day running of the business area to meet SACM commitments.

You’ll lead a team of Configuration Management (CM) Specialists, Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first‑class service utilising ITIL & ISO standards. You will also support all of VM’s Banking areas in relation to the fundamental Configuration Management Database within Service Now whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions.

• Influence, engage and be an active and effective member of the TOCS extended Leadership Team.
• Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role‑modeling Great Leadership and demonstrating VM's Purpose, values and behaviours.
• Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB).
• Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third‑party spend to drive a more efficient organisation.
• Establishing and promoting Configuration Management processes to deliver and enrich CMDB’s data interaction with other ITIL processes across TOCS and the wider organisation.
• Management of SACM control risks and managing audit items effectively.
• Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities.

• Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff.
• Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies.
• Excellent problem‑solving skills and ability to analyse information appropriately.
• Effective change management ability and a sound understanding of dealing with change in large organisations.
• Proven ability to balance multiple tasks and deadlines.
• Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning.

• Knowledge of Service Now & Flexera toolsets for SACM is preferable.
• Knowledge of Financial Services is preferable.

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market‑leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of…