Resource Planning & Performance Officer

About the job

Job summary

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Unity Business Services (UBS) HR Operations and HR Service Centre are responsible for the employees of HMRC and the Valuation Office Agency.

We make sure people:

• Are paid the correct salary.
• Receive the right expenses and benefits.
• Have the correct amount of tax and national insurance deducted from their pay.
• Are added to the payroll when they are recruited and removed from the payroll when they leave.

This is a key role in Unity Business Services – HR Operations, reporting different aspects of performance and planning resource requirements to meet customer demand.

You will extract data from a range of different sources to produce various reports on demand, resource availability and performance on a daily, weekly and monthly basis.

You will also produce weekly Customer Contact requirements and transactional production plans whilst also monitoring call queues and adherence to plans.

• Communicate well with internal and external stakeholders at all levels.
• Consistently meet deadlines and performance expectations whilst working independently and remotely.
• Ability to influence others and constructively deal with challenge.
• Ability to analyse information from a range of sources when making decisions, considering risks and wider business impact.

• Good working knowledge of HR Systems including Service Central – HR Agent Workspace and HR Ops Stats.
• Good basic level of digital skills – a large proportion of the role requires working with Excel sheets, updating Power BI and SharePoint sites.

• Working knowledge of HR reporting using Service Central.
• Experience of using Odigo telephony platform.
• Previous experience of resource planning.

• Delivering at Pace

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

Find out more about HMRC benefits and what it’s really like to work for HMRC by hearing from our insiders.