HR Services Administrator

About The Role

The HR Services Administrator will support the HR function to deliver a timely and effective customer focused service by providing administrative support and responding to first line queries.

• Deliver professional and accurate first line advice to colleagues and managers in accordance with HC-One policies, procedures and appropriate legislation
• Respond appropriately to queries from colleagues, managers and external parties (e.g. annual leave calculations, reference requests, pay queries), handling through to resolution where possible, and escalating more complex matters to the most appropriate person/team or seeking information from relevant departments to conclude query, and keep enquirer updated of progress throughout
• Provide HR Admin support such as processing starters and leavers, updating personal details in IT systems, producing contracts, outcome letters, documentation for redundancy and TUPE processes, by accurately updating the relevant systems and/or producing high quality an accurate data and documents
• Collate/download monthly reports and then review to ensure legal and regulatory requirements are adhered to in relation to visa’s, registrations with regulatory bodies, risk assessments, approvals and PVGS, DBS, following processes to address any identified potential issues
• Co-ordinate Data Subject Access Requests (DSARs) in collaboration with the Data Protection team. Liaising with external and internal parties to request personal information where required
• Contribute to the improvements to HR processes and procedures and the implementation and embedding of these
• Liaise with other departments, such as Payroll, People Insights and Procurement, to share information and provide the best results for our customers
• Engage and build strong relationships with our customers, ensuring that everyone is treated with kindness, courtesy and respect at all times
• To work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard
• Understanding of the latest HR policies, procedures, and best practice to improve workplace efficiency
• Maintain confidentiality in all matters, always adhering to Data Protection legislation.
• Maintain records, files and spreadsheets in line with Data Protection legislation.

With a good general level of education including GCSE (or equivalent) Mathematics and English grades C/6 or higher, you are CIPD qualified or are willing to work towards, and have significant administrative experience within a large complex organisation.

A confident communicator with excellent interpersonal skills, you can clearly and concisely communicate both verbally and in written form and can build good working relationships. You have excellent listening skills and can interpret customer issues and requirements, have a high level of attention to detail, accurately recording information and providing accurate information / documents to customers and are IT literate.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way:
We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support…