Hotel Manager

Overview

We are looking for a Hotel Manager to join our fantastic team at Point A Hotel in Glasgow. Our Hotel Managers’ primary focus is to empower and develop our people, ensuring every single one of our guests has an unforgettable experience at our hotel. You will do this by leading from the front and demonstrating your passion for delivering quality customer service.

We are a kind & caring team and so you will be an important part of our team and a vital to what we do, role modelling our values every day,
Challenge Everything
, Work Together
, Have Fun and Be Kind
. Your individuality is appreciated, and your voice will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees!

You will need the ability to manage a hotel, with responsibility for all aspects of the day-to-day operation, enabled by being highly visible and present with your team. You will know how to exceed our guest’s experiences, managing front and back of house functions & teams, ensuring all standards, including compliance and safety, are followed. You will have an eye for detail and a strong desire to always maintain these.

We are looking for the following qualities and experience in our people:

• Minimum 3 year’s prior experience in a hotel management role
• Good understanding of the industry and what it takes to be the best, with passion for service and delivering unforgettable experiences to our customers
• Kindness, honesty, and care for the surrounding community
• Imagination and ability to maximise business potential, strong financial acumen and an understanding of the importance of cost control
• Understanding of all Health, Safety & Fire procedures
• To develop a team through robust development plans, performance reviews and structured training
• Ability to partner with our people and support other team members
• Great eye for detail
• Positive attitude and drive
• Ability to work under pressure

All aspects of day-to-day hotel operations, including front and back of house functions and teams, with a focus on delivering exceptional guest experiences. Maintain high standards of compliance and safety, and lead by example to empower and develop the team.

• Minimum 3 year’s prior experience in a hotel management role
• Strong customer service orientation and passion for delivering unforgettable experiences
• Excellent people management and development capability
• Strong financial acumen and cost control understanding
• Knowledge of Health, Safety & Fire procedures

• Competitive salary, depending on experience
• Discretionary annual bonus scheme and ad-hoc incentives
• 25 days of annual leave plus 8 Bank Holiday, with an additional days’ holiday after 3 years’ service
• Recommend a Friend recruitment scheme
• Queensway Reward, Recognition and Benefits, including:
• Loyalty scheme for 1, 3, 5 years (and every 5-year interval thereafter)
• Staff discounts and preferential rates across all hotels and the private members Restaurant
• Access to the Reward and Recognition platform with exclusive benefits
• Annual Queensway Awards Ceremony in London
• Quarterly Employee Social events
• Dedicated Employee Assistance Programme
• Access to the Queensway Foundation
• Access to Payroll drawdown
• Season ticket loans
• Cycle to work and Tech salary sacrifice schemes
• Enhanced Parental Leave pay
• Employer pension contribution scheme
• Fun, friendly, and supportive work environment
• Professional development and career opportunities across the Queensway group including Coffee Houses and Support Office functions
• Fundraising opportunities with our chosen charity partner, St. Mungos

Who is Queensway?
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate and develop this into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and The Sloane Club.

We leverage our entrepreneurial approach and extensive network, responding at pace to opportunities and driving growth in our…