Client Services & Catering Assistant Job Glasgow area,Scotland UK,Hospitality / Hotel / Catering

Company Description

Title: Client Services & Catering Assistant

Location: Glasgow

Salary: up to £24,000 per annum

Work pattern: 32.5 hours per week (The set shift is from 1pm-8pm but some flexibility is required to do early shift sometimes starting at 8am)

Benefits

28 Days holiday including bank holidays
Plus your birthday off
Free meals on shift
3 volunteering days apologize
3 days grandparent leave
24 week's enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our Perkbox app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

At Baxter Storey, we believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description Specific Responsibilities

Provide exceptional customer service to Elre clients, ensuring their needs are met and exceeded.
Enhance and uphold a 5‑star standard of service, providing exemplary reception, meeting room and catering services.
Manage meeting room booking system and upkeep of 5 meeting rooms.
Maintain cleanliness and order of the staff breakout area and small kitchen.
Order and manage catering supplies and stock.
Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
To always maintain the highest levels of personal presentation.
To meet and greet all visitors professionally and cheerfully.
To ensure all Requires reception environments, waiting areas, corridors and meeting rooms are maintained to highest standards of tidiness and cleanliness.
To serve as an information source for clients.
To maintain the standards detailed in the reception KPIs at all times.
To be approachable and interact with clients/internal staff of all levels in a professional manner, displaying an understanding of your role as a subcontractor.
To inform hosts as appropriate of the arrival of their guests.
To issue and control visitor security passes.
To monitor client areas to ensure visitors are collected/attended to in a timely fashion.
To liaise and interact with security to guarantee a safe working environment for all visitors and staff.
Conduct regular floor walks to check meeting rooms standards and overall tidiness of the floor, to guarantee that all uden are kept clean, tidy and fully operational in terms of services and supplies prior to all meeting start times.
To liaise as appropriate with the Facilities Helpdesk, Security, and Workplace Services teams over conference bookings and any specialist requirements.
To act as fire marshal in the event of a fire evacuation.
To be customer‑focused at all times, by being visible at the reception desks and during large events.
To book taxis for clients when required.
To chase room booking missing information and compile reports appropriately.
To act as a Welcome Host and engage with clients on their arrival.

Ongoing Development Responsibilities

Have an awareness & develop relationship with key people within the business.
Ensure attention to detail with all aspects of service.
Actively participate in the reception team meetings.
To report any maintenance issues with the Facilities Helpdesk where necessary.
To gather and pass on any client feedback to line manager.
To suggest ideas for developing and evolving the reception services and assist in implementing these ideas.

Health & Safety, Food Safety, the Environment

Adhere to all Health and Safety and hygiene regulations and guidelines.
Fully understand the fire evacuation procedures.
Follow emergency procedures to provide for the security and safety of guests and employees.
Work in a safe manner that does not harm or injure self or others.
Keep the catering area clean throughout the…


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