Senior Funeral Director

Overview

Position: Senior Funeral Director

Location: T & R O'Brien Funeral Directors, Glasgow

Job Type: Full-time, permanent - 38.33 Hours per week

Salary: £33,000.00 per annum

We are looking for a compassionate and committed Senior Funeral Director to join our team at T & R O'Brien Funeral Directors in Glasgow, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

• Deliver complex funeral arrangements with professionalism, ensuring all arrangements are respectful, appropriate, and reflect the client’s wishes.
• Oversee branch standards and ensure timely, high-quality care of the deceased.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121s.
• Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service-oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on-call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential:
  Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life Assurance Cover:
  Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme:
  Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance:
  Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme:
  Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end-of-life company.

As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.

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