Administrative Assistant Nursing and Care

Administrative Assistant – Nursing and Care

Are you an experienced Administrator looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Post holder will report to the Associate Director of Nursing and Care within the Nursing and Care Directorate and will provide a professional, and highly effective administrative service. The Administrative Assistant is responsible for the development and maintenance of a wide range of administrative and support services to enable the Nursing and Care Directorate to operate most effectively and contribute to the overall work by facilitating and supporting several key areas.

The post holder will work with the Executive PA and colleagues across the directorate to provide high quality administrative support to the Lead Nurses and Nurse Consultant operating across the Nursing & Care, Mental Health & Learning Disabilities and Public Protection functions.

• Develop, implement and maintain systems to ensure the efficiency of the Lead Nurses roles both internally and externally, supporting and reinforcing the values and behaviours of NHS 24.
• Ensuring effective continued operation of key functions during the frequent periods in which the Lead Nurses are out of the office on business activities, including liaising with senior internal colleagues and external parties and taking appropriate action and decision-making.
• Manage the Lead Nurses diary scheduling and allocating appointments, co-ordinating meetings, liaising with contacts (internal and external) and making the necessary arrangements in respect of accommodation and travel requirements. Ensure they are advised of any commitments and advised of any changes, often accommodating required changes at short notice.
• Develop and maintain an effective online filing system, which provides the Directorate with the necessary paperwork for all meetings, keeping files up to date.
• Arrange meetings for the Lead Nurses, including but not limited to Scottish Government Health Directorates, National NHS Scotland Groups, and NHS Scotland Boards, IJBs, 3rd Sector, facilitating best use of time for all attendees. This includes arranging suitable venues, hospitality and equipment.

• Educated to SCQF level 5 or equivalent with extensive experience working to Senior Management level in a dynamic open plan office environment.
• Have the ability to demonstrate an all-round professional attitude to performing the varied tasks required - which will sometimes be under tight time constraints.
• Be well-organised and methodical in the approach to handling the workload efficiently.
• Have excellent working knowledge of MS Office packages including Word, Excel, PowerPoint and Microsoft Outlook.
• Be able to apply a sense of perspective on dealing with multiple tasks.

NHS 24 offers a complete benefits package, with a permanent contract on Band 3 with a salary ranging from £28,011 - £30,230 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

• 35 days annual leave (rising to 41) pro-rata
• Development opportunities including study bursaries,…