Operational Services Manager - Regional Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is: Monday – Friday, 08:45 – 17:00.

An exciting opportunity has arisen for an experienced and driven Operational Service Support Manager to join the team at West of Scotland Mobility and Rehabilitation Centre (WestMARC).

The post will be based at the Queen Elizabeth University Hospital site, with travel to satellite centres based in Yoker and Motherwell.

We are seeking an enthusiastic candidate who possesses excellent communication and interpersonal skills to secure clinical and operational engagement and support the delivery of safe, effective person‑centred care. The appointee will report to the Clinical Services Managers of the Institute of Neurological Sciences and will work closely with the WestMARC Clinical Lead.

The post holder will have an integral role within the management team working closely with multidisciplinary staff to contribute to the corporate management of the service. The post holder will play a lead role in project management and performance reporting to support the delivery of a highly complex and varied programme of work across WestMARC.

The post holder will also support the senior management team in monitoring expenditure, budget setting, identifying variance and the development and delivery of the financial agenda including the “Sustainability & Value” programme.

The post holder will have managerial responsibility for the administration support services and the waiting times teams within WestMARC.

Experience in handling complaints, SPSO enquiries and FOI requests along with suitable knowledge of UK GDPR practices, data protection and privacy is highly desired.

Informal contact: Clinical Services Manager, Amy O’Sullivan, Amy.

OSullivant

As from 1st April 2026, the Agenda for Change full‑time working week will be reducing from 37 to 36 hours per week. Part‑time hours will be reduced pro‑rata, but there will be a corresponding increase in the hourly rate so that pay will not be affected.

NHSGGC‑NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant
, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHSGGC recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and the tenure is listed as ‘various’, we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.