Health Records List Clerk

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday-Thursday  and Tuesday-Friday . Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.

Plan, organise, prioritise and maintain the day-to-day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breach monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met.

Be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential. Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

Note:

This is a GGC-wide post and can be moved to any location; however the initial base will be Queen Elizabeth University Hospital, Glasgow.

• 3 O grades/Standard Grades/National 5’s or equivalent;
  English or good general education coupled with previous office experience.
• Previous clerical experience, preferably in a healthcare setting, desirable
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Good organisational and communication skills
• Good verbal and interpersonal skills, with the ability to work under pressure in the face of competing demands
• Previous experience of working in a public-facing role

Please note this is a GGC-wide post and can be moved to any location; however initial base will be Queen Elizabeth University Hospital, Glasgow.

This post may close sooner than the advertised date depending on the level of interest in the post.

Informal contact:
June Stewart - Senior Supervisor on  or June.

Stewart4t.

Details on how to contact the Recruitment Service and the Recruitment Process: NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. NHSGGC recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.

Relevant HR policies on our site. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of AI or other third-party assistance to generate, draft, or significantly modify responses is discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply may result in your application being withdrawn from the process.

For application portal/log-in issues, please contact in the first instance.