Patient Care Coordinator

Overview

Glasgow. Our client is seeking a dedicated and compassionate Patient Care Coordinator to play a central role in supporting patients throughout their entire healthcare journey. This is a highly patient-focused position, ideal for someone who thrives on delivering exceptional service while working closely with clinical teams.

• Managing and supporting each patient from their initial enquiry through to treatment and final discharge.
• Acting as a key point of contact, ensuring clear and effective communication between patients and their treating clinicians at every stage.
• Identifying patient needs, booking and referring patients to the appropriate consultants, and proactively maintaining engagement through aftercare and follow-up.
• Feedback gathering and patient support are integral parts of the role, helping to ensure a positive and seamless experience throughout their journey.
• Managing patient workflows efficiently, allocating appropriate timelines from first contact to discharge.
• The role may involve chaperoning patients during consultations, allowing you to fully understand treatment plans and confidently communicate next steps, including treatment options and pricing, in future discussions.

• Empathetic, professional, and confident in explaining medical procedures and treatment plans in clear, accessible language.
• Comfortable handling sensitive information and supporting patients who may display emotional or challenging behaviours.
• Willing to use your own initiative while collaborating effectively within a diverse, multi-disciplinary team.
• Strong organisational skills and the ability to prioritise multiple patient journeys simultaneously.

Our client takes a holistic, patient-centred approach to care and places significant importance on aftercare and continuity. As a Patient Care Coordinator, you will be at the heart of this approach, helping to facilitate smooth internal referrals and ensuring patients feel supported, informed, and valued at every stage of their treatment.

If you are passionate about patient care and enjoy working in a fast-paced, people-focused environment, this is an excellent opportunity to make a meaningful impact.