Service Development Officer - People and South Locality Planning and Transformation Team B6

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is
:
Monday - Friday, 09:00 - 17:00.

Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours.

An exciting opportunity has arisen for a Band 6 Service Development Officer within the Older People’s and South Planning Team. This pivotal role supports a broad and evolving portfolio of strategic activity, including Older People’s services, the newly established NHSGGC Interface Division, and the emerging priorities within the HSCP Deputy Chief Officer’s Strategy and Innovation workplan. The successful candidate will be responsible for leading and managing designated service improvement work streams.

This will involve applying robust project management methodologies, conducting detailed data analysis, and handling complex datasets to inform decision-making. The role also includes undertaking research and audit activities, synthesising findings, and producing evidence-based recommendations for service redesign and improvement.

A key aspect of the post is the ability to interpret and analyse quantitative and qualitative data to support performance reporting and evaluation. The post-holder will be expected to develop and maintain performance systems that enable the tracking of key performance indicators, outcomes, and impact measures across services. High-level analytical skills and proficiency in presenting data in a clear and meaningful way are essential.

The role requires excellent written and verbal communication skills, with the ability to produce high quality reports and presentations that translate complex information into actionable insights for a range of stakeholders. The post-holder will work collaboratively across Glasgow City Health and Social Care Partnership, with other HSCP areas, and acute services. Fostering strong relationships to support integrated service development.

Informal contact:
Lynn Haughey, Change and Development Manager, , lynn.haugheyt

Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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