Registered Care Manager

REGISTERED MANAGER - GLASGOW, SCOTLAND

(MUST HAVE PERMANENT RIGHT TO WORK IN SCOTLAND)

Salary £38000 - £41000
Company pension and performance bonuses.

')),? Our client, a new sub‑branch of a large successful franchised branch of a Domiciliary care service operating across the Glasgow South area, is looking for a new Registered Manager. They are a franchise of a national brand supplying care for elderly and vulnerable people to live independently at home as well as Live In care services therefore Domiciliary care service experience is essential.

The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget.

• Submission of the Care Inspectorate Application and facilitating the start‑up of the service.
• Marketing and business development to gain new care packages by enticing clientele to use the service.
• Recruitment and training of all care staff, ensuring PVG and Right to Work checks and referencing are all completed.
• Act as named Manager on CI registration; lead monthly digital oversight (QA notes, records review, incident/complaints log, notifications).
• Ensure delivery meets Health & Social Care Standards and the CI care‑at‑home quality framework (leadership, workforce, planning, outcomes).
• Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control.
• Implementing quality management and improvement systems, managing complaints and incidents and carrying out investigations relating to the quality of the service and using findings to make improvements.
• Carrying out a full assessment of each client’s needs and risk and overseeing the writing of care and support plans.
• Providing clients or representatives with information about the service so they are clear about how to raise any concerns.
• Undertaking updated training and managing the effective recruitment, induction and training of the office team.
• Ensuring there are sufficient qualified staff allocated to meet service needs at all times and managing absence, disciplinary, capability and grievance matters.
• Ensuring all emergency on‑call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.
• Participating in the growth and development of the business and working with the franchise owners to achieve key performance targets.

• Experience in Domiciliary care service start‑up branches and marketing for new care packages to build the service user care hours of the service.
• Effective planning and organization skills, strong administrative and computer literacy skills.
• Experience in staff recruitment, training, supporting and supervision.
• Ability to maintain clear and accurate records and follow statutory reporting procedures.
• Ability to implement policies, procedures and Care Inspectorate regulations effectively.
• Eligible to be the named Manager by holding a relevant Practitioner Qualification minimum SCQF Level 7 (e.g., SVQ Social Services & Healthcare or HNC Social Services) and be eligible for SSSC registration.
• Must possess up‑to‑date knowledge of Scotland’s Health & Social Care Standards and CI inspection expectations for care at home.
• Must have PVG (Adults) and permanent Right to Work in the UK.
• Possess a full UK driver’s licence with business insurance and own car with current MOT.