Patient Administration Lead

Patient Administration Lead

Ross Hall Hospital – 37.5 hours per week (Permanent)

Salary:
Up to £29,685 per year (depending on level of experience, training, and qualification)

Ross Hall Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics. The role is a full‑time position, covering a flexible shift pattern and positioned between Ross Hall Hospital and Ross Hall Clinic.

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escalated issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

• 25 days holiday per year plus bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme covering pre‑existing medical conditions.
• Friends and Family Hospital Discounts.
• Family‑friendly policies, including enhanced Maternity, Paternity and Adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry‑leading training and development opportunities.
• and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our diversity strategy extends beyond the characteristics protected by the Equality Act and includes diverse experiences, backgrounds, identities, expressions, skills, work styles and more.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time