Compliance Monitoring Manager | S3 | Monitoring & Testing, Non-Financial Risk | or Milt

Overview

Santander UK is looking for a Compliance Monitoring Manager based out of Glasgow or Milton Keynes. The Compliance & Non-Financial Risk (CNFR) function helps Santander UK manage and minimise exposure to conduct and regulatory risk. The Monitoring and Testing team designs and executes Compliance Monitoring (CM) reviews to assess and provide assurance over the effectiveness of the bank’s systems and controls in delivering good customer outcomes and managing non-financial conduct and regulatory risks across retail, business and corporate banking.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for the following.

• Leading the planning and execution of CM to assess the effectiveness of the bank’s systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks.
• Managing review teams, ensuring full accountability for scoping, testing, and reporting, considering FCA and other consumer-focused regulatory requirements.
• Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes.
• Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation.
• Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business.
• Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting.
• In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking.
• Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements.
• Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues.

• Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders.
• Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level.
• A pro-active, detail-oriented approach to work, ensuring accuracy and thoroughness in assessments.
• Excellent project and time management skills, effective at prioritising and leading others.

• ICA Diploma or similar (Preferred but not essential)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Recognition goes beyond pay; it’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — access to wellbeing programs across physical, mental, social and financial wellbeing, including apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — including enhanced family leave, childcare options and tailored…