Recoveries Team Assistant Manager

Job Info

• Job Identification 3106
• Profession Finance
• Job Family Financial Operations
• Locations Glasgow, United Kingdom (Hybrid)
• Working Pattern Full Time
• Which requisition process does this apply to? Standard
• Number of Openings 1
• Apply Before 02/05/2026, 11:55 PM

Are you looking for a new role which will give you the opportunity to expand your experience in line managing a team? Do you like the challenge of working in a fast-paced, priority-driven environment? Do you enjoy helping others to progress and develop their skills? If so, then our Assistant Recoveries Team Manager role may be for you.

In this role you will undertake a range of activities which will include building individual and team capabilities to ensure an accurate and quality service is provided. You will have opportunities to work collaboratively with a wide range of colleagues from across the division and the wider organisation to identify areas for improvements and explore new ideas and solutions. This role offers the chance to develop a broad range of skills as well as excellent career progression opportunities.

The Assistant Recoveries Team Manager is part of our Payment Recovery Team, which is part of the Benefit Expenditure and Debt Finance branch, whose objective is to support Social Security Scotland’s core values: that social security is an investment in the people of Scotland and that the system is to be efficient and deliver value for money, by protecting our resources from loss through malicious or accidental causes.

Responsibilities

• Line management responsibility for a team of Recoveries Officers, including managing performance and supporting staff with their personal development to enable them to reach their full potential, including skills development and training.
• Effectively managing and prioritising multiple tasks in a fast-paced environment.
• Using a Debt Management System, and other financial systems to establish the various payment methods received, carrying out full quality, error and other monetary checks.
• Overseeing mailboxes for debt or recovery queries.
• Liaising with Solicitors progressing court action and making decisions with current guidelines on whether court action is necessary and appropriate.
• Reviewing debt case decisions on complex cases and providing guidance on complex debt cases where expertise is required.
• Reviewing debt cases prior to referral for court action to ensure accuracy and appropriateness of referrals.
• Working collaboratively with colleagues across a variety of different functions to contribute to effective recovery of over payments.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Experience

• Experience of managing, leading or developing colleagues or a team to reach their potential.
• Experience of being able to adapt within a fast-paced environment and managing competing priorities.

Behaviours

• Changing and Improving (Level
  2) - Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
• Communication and Influencing (Level
  2) - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
• Delivering at Pace (Level
  2) - Take responsibility for delivering timely and quality results with focus and drive.
• Making Effective Decisions (Level
  2) - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.

You can find out more about Success Profiles Behaviours here.

How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and…