Compliance Monitoring Manager | S3 | Monitoring & Testing, Non-Financial Risk | or Milt

Compliance Monitoring Manager | S3 | Monitoring & Testing, Non-Financial Risk | Glasgow or Milton Keynes IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation
, and our people are at the heart of this journey.
Together
, we are driving a customer-centric transformation that values bold thinking, innovation
, and the courage to challenge what’s possible.

This is more than a strategic shift.
It’s a chance for driven professionals to grow, learn, and make a real difference
.

Our mission is to contribute to help more people and businesses prosper
. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander UK is looking for a Compliance Monitoring Manager based out of Glasgow or Milton Keynes
.

The Compliance & Non-Financial Risk (“CNFR”) function has a key role in helping Santander UK to manage and minimise its exposure to conduct and regulatory risk. The role of the Compliance Monitoring & Testing team is to help the business in ensuring that they protect the best interests of our customers, that they maintain a high level of integrity in complying with the requirements of the FCA or other regulators, whilst remaining commercial.

The Monitoring and Testing Manager will be responsible for leading the design and execution of Compliance Monitoring (CM) reviews which assess and provide assurance over the effectiveness of the bank’s systems and controls in delivering good customer outcomes and managing non-financial conduct and regulatory risks across retail, business and corporate banking.

• Leading the planning and execution of CM to assess the effectiveness of the bank’s systems and controls to deliver good customer outcomes and manage non-financial conduct and regulatory risks.
• Managing review teams, ensuring full accountability for scoping, testing and reporting, considering FCA and other consumer-focused regulatory requirements.
• Recommending and overseeing the execution of appropriate and timely actions to enhance control frameworks and improve customer outcomes.
• Producing high-quality reports which communicate findings, risks and recommendations to stakeholders at all levels of the organisation.
• Utilising effective stakeholder management and leadership, including formal stakeholder engagement and management at all levels of the business.
• Supporting the development and ongoing maintenance of the risk-based Compliance Monitoring Plan and associated methodology.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to lead end-to-end risk-based compliance reviews focusing on non-financial conduct and regulatory risks, including planning, testing and reporting.
• In-depth knowledge of conduct and regulatory risk assurance methodologies, risk management frameworks and control environments across retail banking, consumer credit, investments, as well as business and corporate banking.
• Excellent understanding of UK regulatory requirements, including Consumer Duty, FCA Handbook (including COBS, MCOB, ICOBS, BCOBS, PROD, DISP) and other consumer-focused regulatory requirements.
• Well-developed analytical and problem-solving skills, with the ability to evaluate and communicate complex issues.

• Excellent written and verbal communication skills, with the ability to present findings clearly to stakeholders.
• Well-developed interpersonal and influencing skills, enabling effective collaboration across teams and functions at a senior level.
• A proactive, detail-oriented approach to work, ensuring accuracy and…