Senior Change Manager

Business Unit: CIO Product & Channels & Core Banking
Salary range: 67200 to 84000 per annum DOE
Location: Hybrid with occasional travel to a UK Virgin Money Hub location when required
Contract type: Permanent Full time

The Payment and Treasury Systems team is responsible for designing, developing and maintaining advanced payment and treasury solutions that ensure secure, efficient and reliable processing of financial transactions. The team focuses on integrating state‑of‑the‑art technologies to streamline payment services, enhance customer experience and uphold rigorous compliance standards. Supporting day‑to‑day operations, the team drives innovation, develops new platforms and establishes operating models that empower customers and the wider organisation to manage finances with confidence.

Lead and drive the Change team, overseeing the implementation of changes to Treasury and Payment processes, systems and technologies across multiple payment methods such as CHAPS, SWIFT, SEPA, FPS, BACS and ICSS. Responsibilities include developing and executing change management strategies, conducting impact assessments, ensuring regulatory compliance, engaging with stakeholders, coordinating and tracking implementation, and providing communication and training.

• Change Management Planning: Develop and implement change management strategies and robust plans to support the successful implementation of changes to payment and treasury systems.
• Change Impact Assessment: Conduct impact assessments to identify potential implications, assess risks and dependencies and develop mitigation strategies.
• Regulatory Compliance: Ensure changes comply with PSD2, GDPR and industry/payment scheme requirements; coordinate with compliance and legal teams.
• Stakeholder Engagement: Collaborate with business units, product teams, IT departments and external partners; prepare and run key sessions such as monthly steering meetings.
• Change Implementation & Tracking: Coordinate implementation, schedule and execute change activities; monitor progress, identify issues and take corrective actions.
• Communication & Training: Deliver communication materials and training to stakeholders and end‑users to ensure understanding of changes.

• Expertise in leading business change with deep insight into current thinking and trends in change delivery.
• Experience leading major payments and/or treasury projects spanning multiple organisations and business units.
• Comfortable developing and managing change policies, processes and governance in payments and treasury.
• Experience in Agile methodologies and product development processes.
• Excellent leadership, communication and stakeholder management skills.

• Strong understanding of payment systems technologies and regulations.

• Generous holidays – 38.5 days annual leave (including bank holidays) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid gender‑neutral family leave (52 weeks total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits including Cycle to Work, wellness and health assessments and critical illness.

If we receive a high volume of eligible applications we may need to prioritise candidates whose skills and experience most closely align with the role while still ensuring fair and equitable consideration for all applicants.

We welcome applicants who identify as part of a protected group and are committed to fostering an inclusive culture. If you need any reasonable adjustments or support in making your application, please contact our Talent Acquisition team.