Hire Controller

Position: Hire Controller (Permanent)
We are seeking an organised and customer-focused Hire Controller to join a busy equipment hire operation based in Glasgow. This role plays a key part in ensuring the smooth coordination of equipment hire activities, supporting both customers and internal teams to maintain an efficient, professional service.

The ideal candidate will have experience within the hire industry-such as plant, tool, powered access, lifting, or construction equipment-and a strong ability to manage bookings, handle enquiries, and work in a fast-paced environment. You'll act as a central point of communication, ensuring equipment availability, processing hire orders, and building strong client relationships through excellent service.

Overview

Act as the primary point of contact for both customers and colleagues, handling phone and email enquiries promptly and professionally.
Work collaboratively with the national sales team to support wider business goals and contribute to commercial success.
Build and maintain strong working relationships, consistently delivering an excellent customer experience.
Oversee quality hire and sales activities, ensuring competitive contract rates and commercially sound decisions.
Take accountability for the smooth and efficient operation of all hire desk processes.
Ensure all administrative tasks and reporting responsibilities are completed accurately and kept fully up to date at all times.
Accessible via public transport.

Requirements

Thrive in a fast-paced, growing environment with the ability to work efficiently and meet deadlines.
A proactive and enthusiastic team player with strong, proven customer service experience.
Demonstrated ability to deliver excellent customer service in a high-volume, fast-moving setting.
Able to manage personal workload effectively, prioritising daily tasks to maintain productivity.
A confident communicator, comfortable engaging with customers and colleagues via both phone and email.
Willingness and motivation to learn the technical aspects of the company's tools and equipment.
Work collaboratively within a team to achieve shared goals and operational targets.
Competent user of Microsoft Office applications, including Outlook, Excel and Word.

Experience with in the tool hire industry is desirable but not essential.

Salary & Benefits

£25,000-£29,000 dependant on experience
Monday-Friday (8:30-5:00)
Overtime available
Competitive annual bonus scheme
Salary sacrifice pension scheme
25 days annual leave, plus bank holidays
Option to purchase additional holiday
Free tool hire
Life assurance cover at 3x salary
Share save scheme
Eye care vouchers
Employee referral ("recommend a friend") scheme
Commitment to learning and development, with structured in-house training and access to external courses where required
Cycle to work scheme
Recognition for long service
Exclusive offers on thousands of popular brands
Mobile contract discounts
Gym membership discounts
Health Shield - discounted healthcare cash plan
Regit Assist 24/7 accident helpline, free to join Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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