Assistant Accommodation Manager

The role

of Assistant Accommodation Manager will include:

• Ensuring that a high-quality service is delivered and meets customer expectations
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
• Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
• Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers
• Working with the wider team on monthly checks of buildings, raising repairs ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
• Complaints management and raising purchase orders

• Experience in a similar role supporting the delivery of high-quality accommodation or customer service is essential
• NVQ3 in relevant area (e.g., business administration, customer service) is desirable
• Some experience of providing administrative support services.
• Experience of managing staff within a customer facing environment
• Working knowledge of working to deadlines and prioritising work loads
• Excellent communication and customer service skills
• Previous experience of Microsoft Office applications including Word and Excel

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost‑effective facilities management and support services, as well as providing specifically designed and purpose‑built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self‑contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 227143

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.