Technical Coordinator

We are recruiting a Technical Coordinator to join our team on a full‑time, permanent basis, based at our office in East Kilbride.

We are looking for candidates from an engineering background, preferably previously in a practical role and looking to retain those skills in a more office‑based position with regular hours. An engineering background will give experience with what is required in the field before attending a service/maintenance‑related call.

Working in close collaboration with the scheduler, the Technical Coordinator ensures our Service Technicians have the correct materials, equipment and instructions they need to repair or upgrade customers' equipment and can perform the work safely before attending site.

You will report to the Operations Manager.

• Review Service Requests and related paperwork for accurate descriptions, reviewing estimated hours/costs to ensure they are achievable, and reviewing correct asset details, consulting with the Operations Manager or Field Supervisor.
• Using our in‑house system, Siebel, complete and monitor all the relevant documentation and activity relating to the Service Requests.
• Update start and completion dates in Siebel based on anticipated delivery of materials, as well as monitoring delivery of materials and updating team members and goods receipt when not automatically done by the system.
• Ensure the technical planning of the work enables delivery in achieving estimated sales revenue.
• Regularly review with the Scheduler based on Period Performance Report.
• Participate in the regular WIP meetings and implement actions.
• Ensure adherence to company warranty processes, ensuring cost‑effective solutions.
• Ensure that all work planning follows our Life Saving Behaviours and customers' specific site safety instructions, including written safety documentation.
• Provide remote support to Field Operatives in relation to the planned work activities.

• Applicable technical qualification in electrical/mechanical or higher engineering qualification.
• Experience working in an engineering field.
• Customer‑oriented work, both with customers and colleagues.
• Safety‑first attitude with a broad understanding of Health & Safety legislation.
• Understand profit and loss.
• Priority‑focused.
• IT skills.

• Competitive salary.
• Quarterly commission scheme.
• Contributory pension scheme, life assurance and income protection scheme.
• 25 days annual leave plus bank holidays.
• Employee share save scheme.
• Retail, travel and leisure discounts.
• Employee assistance scheme.
• Buy/Sell holidays.