Service Engineer

Overview

As a Service Engineer at Alstom, you will provide first‑line reactive technical support for in‑service vehicle faults, ensuring a prompt and effective response. You will support production sites (Alstom & suppliers) to maintain fleet availability, offer technical guidance, and uphold fleet safety and reliability.

• Provide an effective 24/7 support service to trains whilst in service.
• Audit the output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Fleet Management Team & Outstations Manager.
• Carry out Lone & Wayside working.
• Assist with follow up to conclusion, Safety of the Line incidents (including derailments), rescue & recovery and providing technical reports, as required by the Service Delivery Manager.
• Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the Service Delivery Centre to facilitate a repair.
• Ensure all defects reported in traffic on the Class 222 Fleet to the Service Delivery Centre or Defect Control Desk.
• Input / closing of defects / fleet checks / campaigns on Alstom’s SAP web‑based fleet management system.
• Ensure that Maintenance Suppliers provide vehicles that meet the specifications for safety, cleanliness and reliability.
• Bring to the attention of the Fleet Management team any specific safety matters and recommend action.
• Work with Traincrew when vehicles are in service to ascertain faults/issues.
• Proactive monitoring of in‑service vehicles through laptop‑based specific software.
• Fault diagnostics onboard vehicles via TMS (Train Management System) and laptop‑based specific software whilst in service.
• Ensure compliance with Company Procedures, legislation and industry standards.
• Produce reports verbally, in writing or on computer of work carried out or actions taken.

• Attend local outstations and assist the Maintenance Suppliers with on‑site technical advice and expertise.
• Audit the process and output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Service Delivery Manager.
• Produce reports verbally, in writing or on computer of work carried out or actions taken.

• Trade apprenticeship, HNC or equivalent.
• Proven competence in technical fault finding and interpersonal and negotiating skills with at least 2 years experience in a technical / maintenance position.
• Strong aptitude and proven experience in electrical fault finding, reading and interpreting wiring schematics, relay‑logic control systems, I/O based controllers.
• Training in mechanical / electrical engineering.

• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday.
• Flexible benefits to tailor to your lifestyle.
• Up to 52 weeks full maternity and adoption pay.
• Comprehensive social coverage (life, medical, pension).
• Learning and development programmes.
• Fair and dynamic reward package recognising performance and potential.

Alstom is an equal opportunity employer committed to an inclusive working environment where all employees can reach their full potential. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status or any other protected characteristic. Alstom will interview all disabled job applicants who match the essential criteria and will consider flexible working requests for all roles unless operational requirements prevent otherwise.