Repairs Coordinator

ARE YOU THE ONE? Join our Early Life Team supporting Samsungs customer journey! In this dynamic role, you'll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes. You'll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must.

Be part of a well-respected brand and make a real impact! WHAT YOULL BE UP TO CUSTOMER JOURNEY MANAGEMENT Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end. Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey. Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes