Customer Service Executive S1 P3 Corporate & Commercial Banking

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Client Services, CCB is looking for a Customer Service Executive based out of Glasgow. In Client Services, we pride ourselves on delivering an exceptional standard of service to our Corporate Clients.

As a Customer Service Executive, you will support our Corporate Clients and Relationship Teams with their everyday banking needs via Telephone, Email & Live Chat channels.

We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas.

• Servicing inbound calls and emails from external clients and internal stakeholders, providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces.

• Processing domestic and international payments via Faster Payments and CHAPS.

• Liaising with Subject Matter Experts to identify solutions to more complex requests.

• Being at the forefront of identifying fraudsters and escalating concerns appropriately.

• Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact.

• Achieving Key Performance Indicators relating to Quality Assurance.

• Demonstrating Santander’s 5 TEAMS behaviours:
  Think Customer, Embrace Change, Act Now, Move Together, Speak Up.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communications skills, with the ability to convey complex written and verbal information in a clear manner. (Required)

• A customer‑focussed mindset – with a “Just Ask Once” mentality. (Required)

• An ability to understand procedural and policy guidelines. A comprehensive 12‑week training programme will be delivered. (Required)

• A good level of computer literacy and the ability to learn new skills quickly. (Preferred)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• Starting salary of £25,639, plus a £500 annual cash allowance to spend on our great range of benefits. (Include salary where authorised)

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.

• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.

• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

• Protection for you and your family, with company‑funded death‑in‑service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santander’s success by saving or investing in our share plans.

• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

• Competitive rewards that reflect the real impact…