Customer Service Executive S1 P3 Corporate & Commercial Banking

Customer Service Executive I S1 P3 I Corporate & Commercial Banking I Glasgow Country:
United Kingdom
** IT STARTS HERE
** Santander () is evolving from
** a global, high-impact brand
** into a
** technology-driven organisation**, and our people are at the heart of this journey.
** Together**, we are driving a
** customer-centric transformation
** that values bold
** thinking, innovation**, and the
** courage to challenge
** what’s possible.

This is more than a strategic shift.
** It’s a chance for driven professionals to grow, learn, and make a real difference**.Our mission is to contribute to help more
** people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
** THE DIFFERENCE YOU MAKE
**** Client Services, CCB
** is looking for a
** Customer Service Executive
** based out of
** Glasgow**.In Client Services, we pride ourselves on delivering an exceptional standard of service to our Corporate Clients.

As a Customer Service Executive, you will support our Corporate Clients and Relationship Teams with their everyday banking needs via Telephone, Email & Live Chat channels.

We’re
** shaping the way we work
** through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
* Servicing inbound calls and emails from external clients and internal stakeholders, providing support ranging from everyday banking to more complex needs such as account mandate changes and payment traces.
* Processing domestic and international payments via Faster Payments and CHAPS.
* Liaising with Subject Matter Experts to identify solutions to more complex requests.
* Being at the forefront of identifying fraudsters and escalating concerns appropriately.
* Demonstrating personal ownership and a tenacity for resolving client queries at the first point of contact.
* Achieving Key Performance Indicators relating to Quality Assurance.
* Demonstrating Santander’s 5 TEAMS behaviours:
Think Customer, Embrace Change, Act Now, Move Together, Speak Up.
** WHAT YOU’LL BRING
** Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re
** enabling teams to go beyond
** by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Excellent communications skills, with the ability to convey complex written and verbal information in a clear manner. (Required)
* A customer-focussed mindset – with a “Just Ask Once” mentality. (Required)
* An ability to understand procedural and policy guidelines. A comprehensive 12-week training programme will be delivered. (Required)
* A good level of computer literacy and the ability to learn new skills quickly. (Preferred)
** WE VALUE YOUR IMPACT
** At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.  Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
* Starting salary of £25,639, plus a £500 annual cash allowance to spend on our great range of benefits.  Include salary where authorised
* 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
* We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
* Protection for you and your family, with company-funded death-in-service benefit and income…