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Customer Service Rep

Customer Resolution Leader: Complaints & Service Excellence

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Wheatley Housing Group Limited
Full Time position
Listed on 2026-03-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
A leading housing group in Glasgow is seeking an experienced Customer Resolution Manager to manage complaints and member services effectively. The role involves leading a team, driving continuous service improvement, and collaborating across the organization. Ideal candidates will have significant experience in complaints handling, excellent communication skills, and knowledge of relevant regulations. This position offers the opportunity to influence strategic decisions and improve customer outcomes, within a supportive and inclusive team environment.
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