Customer Service Advisor

Lanova Recruitment is delighted to be supporting a growing organisation in the search for a Customer Service Advisor to join their friendly and supportive team based in Glasgow City Centre.

This opportunity would suit someone who genuinely enjoys helping people, solving problems, and delivering a high standard of service within a fast-paced environment.

As the first point of contact, you’ll handle customer enquiries via phone and email, providing clear and supportive guidance around accounts and payment arrangements.

You’ll manage a variety of situations, including customers experiencing changes in personal circumstances, ensuring every interaction is handled with empathy and professionalism.

• Handling inbound customer enquiries across phone and email
• Providing guidance on accounts, payments, and available options
• Supporting customers through changes in their circumstances
• Resolving queries efficiently and professionally
• Updating internal systems accurately
• Collaborating with colleagues to achieve the best outcomes
• Maintaining consistently high standards of customer care

• Previous experience in a customer service role
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A calm, empathetic and professional approach
• Ability to manage workload in a busy environment
• Positive attitude and team-focused mindset

• Join a stable and growing organisation
• Supportive and collaborative team culture
• Structured training and ongoing development
• Genuine long-term career progression

Apply now or message me directly for a confidential discussion.