Customer Service Advisor

Hospitality Professionals - Ready for a Career Change? Customer Service Opportunity

Glasgow City Centre

If you've built your career in hospitality, you already have highly transferable skills - communication, resilience, problem-solving, and the ability to stay calm under pressure.

Huntress Recruitment is supporting a large, established organisation in Glasgow with the hiring of Customer Service Advisors. This is a call centre-based role with full training provided, making it an excellent opportunity for someone looking to move from hospitality into a structured, long-term career.

• Handle high volumes of customer interaction confidently
• Manage complaints and challenging situations professionally
• Deliver consistent, high-quality service
• Work effectively as part of a team
• Stay organised in busy environments

These are exactly the qualities this employer is looking for.

• Managing inbound customer calls
• Providing clear, accurate information and resolving queries
• Updating internal systems
• Working to service and performance standards
• Contributing to a positive and professional team environment

This is a fast‑paced but supportive contact centre with clear processes and structured development.

• Full training programme
• Clear progression pathways
• Performance‑related bonus
• Consistent working hours (no late‑night hospitality shifts)
• Supportive team culture

If you're looking to use your customer service skills in a more structured environment with long‑term progression, we'd welcome your application.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.