Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct; Servicing

Customer Service Advisors Mortgage & Loans S1 Homes Direct (Servicing) Glasgow

United Kingdom

Santander is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer‑centric transformation that values bold thinking innovation and the courage to challenge whats possible.

Homes Direct (Servicing) is looking for Customer Service Advisors based out of Glasgow.

We are hiring full‑time Customer Service Advisors within our Homes Direct Servicing team in Glasgow with a starting package of £26,420: base salary £24,000, a £500 flexible benefit and up to £1,920 discretionary performance related bonus.

Benefits include a hybrid working model and a collaborative office environment.

In this role you’ll bring energy and warmth to every customer interaction – whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. You’ll build strong customer relationships, take ownership and deliver great service.

• Handle customer and third‑party mortgage or loan queries and transactions over the phone. Once fully trained you may support via Live Chat.
• Inspire customers to embrace our digital evolution and let them choose how they interact with us.
• Keep our customers and the bank safe by identifying vulnerability and detecting potential fraud.
• Collate information accurately to solve customer queries at first point of contact.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and organisation.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent verbal and written communication skills (Required)
• Extensive computer and numeracy skills – ability to navigate multiple systems at once (Required)
• A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
• Excellent attention to detail ensuring policies and regulations and quality standards are followed (Preferred)
• The ability to thrive in a fast‑paced environment and adapt to change (Preferred)

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued, supported and rewarded.

• Starting salary £24,000 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service and option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates – medical, dental and health assessments.
• Pension contribution – 8% of salary automatically, up to 12.5% if you contribute, with cash option.
• Protection for you and your family with company‑funded death‑in‑service benefit, income protection insurance and discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee you can request staff versions of products like Edge Current Accounts and Credit Cards with no fees and apply to many other deals and discounts.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work – access to apps, discounted gym and fitness, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back – volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore whats possible across our international network.

At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race,…