Mgr, Customer Service
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-01-29
Listing for:
Coca-Cola Europacific Partners
Full Time
position Listed on 2026-01-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
- Do you have a personality with the power to influence and connect?
- Can you sustain the pace to keep on growing?
- Will you make an impact with your desire to win?
- Do you have a passion for customer service?
Our Equipment Services (EQS) team based in Milton Keynes are responsible for unparalleled customer service and support for all our equipment and new equipment installations. Working with internal & external customers to deliver exceptional service. There are several pillars within the EQS;
Customer Service, Logistics, Supply planning, Technical Services & Field Engineering, who all work in partnership to drive service and efficiencies for our business and our customers.
The EQS Contact Centre operates 364 days a year to support our customer equipment base.
As the Customer Service Manager for the Contact Centre, you will lead a team of circa 30, supported by 3 Team Leaders to drive an exceptional customer service experience.
Key responsibilities include:- Overall management of the Contact Centre function (Inbound, Telefix & Postmix teams)
- Deliver key operational metrics across the function
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